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Terms and Conditions of Sale

Rev. April 2023

Quotations.

Three H can only provide quotations to registered dealers. Standard quotations are valid for a period of thirty (30) days unless otherwise specified. Registered project quotations are valid for a period of sixty (60) days unless otherwise specified.

Pricing.

All pricing is subject to change without notice. Prices are subject to any provincial taxes (Canada) & are confirmed at time of invoice.

Order submission.

Purchase orders are required for all purchases. PO’s may be submitted to orders@three-h.com. The following information is required to submit a clean purchase orders: Company name, purchase order number, Three H quotation or project number, requested delivery dates, address & contract number, all relevant décor selections, net values (including freight) matching latest quote/project revisions, any applicable SPIFF information and any specific delivery requirements.

Confirmations.

Following a clean purchase order, Three H will provide a confirmation along with estimated ship dates. If any discrepancies exist, Three H will provide a deficiency report outlining the details. If you do not receive a confirmation within 48 hours of submission, please contact customer service for verification.

Deposit requirements.

Deposits on orders may be required depending on volume, credit status and/or other criteria. Deposits can be requested by Three H at quotation stage or at time of purchase order.

Payment by credit card.

Three H accepts VISA and Mastercard. All cards are subject to a card processing fee of the invoice total amount.

Order changes and cancellations.

Cancelled orders may be subject to re-stocking fees. Re-stocking fees are a % net (including full amount) depending on their status in production. Product returns must be authorized by Three H prior to being sent back. A return authorization # will be issued by our warranty/claims department upon approval. All product being returned must be packaged securely in a similar manner as it was delivered. Product returned damaged will be refused.

Schedule date changes.

Requests to change ship dates for scheduled orders require a minimum of 3 weeks notice of the originally scheduled date.

Payment terms.

Standard payment terms are net 30 days from time of invoice unless otherwise specified.

Minimum freight charges.

Unless otherwise specified, freight is included to dealer dock on all orders when combined shipment values exceed $5000 list. In certain locations, zone freight premiums may apply. Combined orders under the minimum list will have a $175 net freight charge applied. Three H is not responsible for consolidating or holding orders in order to meet the minimum requirements. This is the responsibility of the dealer.

Freight surcharge.

A 4% freight surcharge applies to all orders exceeding $5000 list.

Alternate shipping locations.

If alternate ship to locations other than dealer dock is required, additional freight charges may apply. Please contact Three H Customer Service to verify prior to submitting PO.

Additional freight charges.

Additional shipping charges may also apply for direct to site delivery, weekend delivery, storage fees, gate services, call ahead notices, excessive unload times or other custom freight requests. Please contact customer service for any freight-related questions.

Damages.

All merchandise is inspected and packed prior to shipment. It is the responsibility of the dealer to inspect packaging thoroughly upon delivery for any damages prior to accepting delivery. Obvious damages or shortages should be noted on the freight bill (bill of lading) and a claim filed immediately with Three H. Concealed damage should be reported to Three H immediately upon discovery. Any claims against Three H for apparent defects, errors or shortages must be made by the purchaser, in writing, within ten (10) working days after delivery. Failure to make a claim within ten (10) days shall constitute acceptance of the goods and a waiver of any apparent defects, errors or shortages.

Replacements.

Replacement components can be requested from replacements@three-h.com or by calling 1.800.767.5374. Please have original Three H order number available when requesting replacements parts. Any installation and labor charges related to warranty replacements must be reviewed & approved by Three H prior to being reimbursed. Three H does not reimburse for concealed freight damages or damages that occur during installation.

Warranty.

Three H Furniture Systems offers a limited lifetime warranty on all products. For detailed information, please review our full warranty policy @ threeh.com/resources/warranty/